Returns & Cancellations
Effective date: December 20, 2025
This Returns & Cancellations Policy explains how returns, replacements, and order cancellations are handled at driiP Designs. By placing an order on www.driipdesigns.com, you agree to the terms below.
If you have questions, contact us at driipdesigns@gmail.com.
Made-to-Order Products
All driiP Designs phone cases are printed to order.
Each item is produced specifically for your selected phone model and finish once an order is placed.
Because of this, returns and cancellations are limited, as outlined below.
Returns & Replacements
What we accept
We will gladly replace or refund an item if it arrives:
Damaged
Defective
Incorrect due to our error
If there is an issue, please contact us and include:
Your order number
Photos of the issue (if applicable)
Requests should be made within a reasonable time after delivery.
What we do not accept
Because products are printed to order, we do not accept returns for:
Buyer’s remorse
Incorrect phone model selected at checkout
Color or appearance differences due to screen display variations
Normal wear and tear
Cancellations
Before production
Orders may be canceled within three (3) hours of placement, provided production has not yet begun.
Because all products are printed to order, production may begin shortly after an order is placed. Once production has started, the order can no longer be canceled.
If you need to request a cancellation, contact us as soon as possible at:
driipdesigns@gmail.com
After production
Orders cannot be canceled once they are in production or have shipped.
Exchanges
We do not offer direct exchanges.
If an item qualifies under our return conditions (damage, defect, or error), we will arrange a replacement or refund as appropriate.
Refunds
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Shipping Issues
Lost or damaged packages
If your order appears lost or arrives damaged:
Contact us with your order number
Include photos if applicable
We will work with you to resolve the issue.
Incorrect addresses
driiP Designs is not responsible for orders delivered to an incorrect address provided by the customer.
Contact
For all return, replacement, or cancellation requests, contact:
